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   ** ORANGE ALERT **        
EMERGENCY REFERENCE GUIDE

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Orange Alert FAQ
May 24,2012 at 03:19:PM

ORANGE ALERT: Frequently Asked Questions

  • What is ORANGE ALERT?
    ORANGE ALERT is a rapid notification system. At its core is a multi-part communications process designed by RAVE. Syracuse University's Department of Public Safety (DPS) directs the process, which employs e-mail, text messaging and cell/landline phone messaging, among other means.
  • Who receives ORANGE ALERT messages?
    Syracuse University students, faculty and staff, and SUNY College of Environmental Science and Forestry students.
  • Who decides when an ORANGE ALERT message is to be sent?
    DPS command staff have been specially trained to determine the circumstances in which the system is used and then initiate the process. The system is used for crisis situations in which there is immediate threat of physical harm to members of the campus community.
  • What happens when the system is activated?
    When activated by DPS, ORANGE ALERT sends a brief notice about the situation and instructions of what to do. The message is sent via various mechanisms, including cell phone text message, cell phone voice call, landline phone call and e-mail message.
  • So what happens then?
    Additional information will be made available to you via the University's website, e-mail, phone, and campus radio and television resources, along with DPS and University social media resources: the Syracuse University Twitter feed, the Syracuse University Facebook page, the DPS Twitter feed, and the DPS Facebook page.
  • Can I change my emergency contact information?
    Yes. It's very simple to change your contact information. If you are a Syracuse University student:
      1. Go to MySlice
      2. Log in using your NetID and Password.
      3. Click on the "ORANGE ALERT" link.
      4. Review/modify your information.
      5. Save your information.

      If you are a SUNY ESF student, please go to the ESF emergency contact information page.

  • How do I know I'm receiving an ORANGE ALERT message?
    "ORANGE ALERT" will be in the subject line of an e-mail and will be vocalized in a phone message. The Caller I.D. on a phone call from ORANGE ALERT will appear as 888-286-1252; similarly, a text message will appear from the number 226787 or 67283; you may want to program these numbers into your wireless device as "SU ORANGE ALERT."
  • When I receive a text message, will I get charged?
    Standard text messaging rates apply. You may incur a charge, depending on your wireless phone provider and plan. For those with unlimited text messaging plans, there would be no additional charge.
  • Am I going to get inundated by messages from SU?
    No. Strict protocols are in place for use of the ORANGE ALERT system. It will be activated only in the instance of a crisis situation in which members of the campus community may be at risk of physical harm.
  • Will I get SPAM on my cell phone or in my e-mail by giving my cell phone number to the University?
    No. The system is secure, and your information is used only by authorized SU personnel and is not shared.
  • When will my subscription to ORANGE ALERT be deactivated?
    When there is a change in your affiliation with SU or SUNY-ESF (for students-graduation; for faculty/staff-change in employment status), you will be removed from the ORANGE ALERT system.
  • Who do I contact if I have a question or concern about ORANGE ALERT?
    Send a message to dpsadmin@syr.edu. Your inquiry will be processed promptly.

 
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